Customer Privacy Policy

At Mack Tires, LLC (Mack Tires), one of our primary – and most important – goals is to work to maintain and seek to ensure the security of our customers’ data. We understand that you may have concerns regarding the privacy of personally identifiable information. This is why we have specifically created this section to address your concerns and answer questions you may have.

This Customer Privacy Policy describes the information and privacy practices for Mack Tires and other affiliated company websites (the “sites”), our platform at all other locations, occasions, or events where your personal information is collected by, or on behalf of, our family of companies.

Please contact us at 863-269-6481

• If you have questions or concerns regarding this privacy policy or our practices, or;

• If you have an unresolved privacy or data use concern that we have not addressed satisfactorily.

Personally Identifiable Information We Collect

As part of your interaction with Mack Tires, we may collect personally identifiable information such as your name, email address, billing address, mailing address, phone number, and credit card information.

When We Collect Personally Identifiable Information

We may collect personal information from you when you:

• Create an account on our site

• Purchase, return, or exchange items

• Contact our Customer Service

• Subscribe to one of our newsletters or emails

• Respond to a survey or fill out a form

• Register for a product warranty

• Sign up for a loyalty program

• Enter into a contest or sweepstakes

• Provide us with reviews, questions, answers, comments, feedback, or suggestions

How We Use Personally Identifiable Information

The personal information we collect from you may be used in any of the following ways:

• To enhance your experience

This information helps us to enhance and personalize your experience on our website. We use your personal information to provide tailored promotions and marketing offers, to improve the content of our site for you, and to improve your Customer Service experience.

• To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs. Based upon the personally identifiable information you provide us when purchasing items, we will maintain your email, name and birthday to send you personalized and special surprises. We will also communicate with you to respond to your inquiries, to provide the services you request, and to manage your account.

• To process transactions

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use your information to contact you.

• To administer a contest, promotion, survey or other site feature

From time-to-time, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and address and telephone number), and demographic information (such as zip code).

We use this information to notify contest winners and award prizes, to monitor website traffic or personalize the website (in the case of anonymous information collected in surveys), or to send participants an email related to the contest, promotion or survey (such as reminder or thank you notices).

We may use a third party service provider to conduct these surveys or contests; such companies are contractually restricted from using our customers’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

• To send communications

We may send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers to Customer Service, or on our website.

If you contact us through our website, the email address you provide will be used to send you information and updates pertaining to your inquiry. If you decide to opt-in to our promotional email list, you will receive emails that may include company news, program information, offers, updates, related product or service information, etc.

If at any time you would like to unsubscribe from receiving future promotional emails, we include detailed unsubscribe instructions at the bottom of each promotional email. Please reference the Opt-Out section below. As always, you may also contact us via phone, email, or regular mail.

• To send service-related announcements

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, please notify us by email, phone or regular mail.

• To Email a Friend

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Mack Tires does not store your friend’s name or email address in our database.

Opting out of Communication

If you would like to opt-out of communication from Mack Tires, we will ask you to select from several different options. Please note: order confirmation communications and reminder communications are considered transactional messages. Further, you may choose to maintain promotional messages from different programs or channels.

If you prefer to opt out of any of the marketing messages above, you may contact Customer Service, by telephone, by postal mail or by clicking the Contact Lick at the bottom or top of this page.

Updating / Accessing / Amending / Correcting Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may update or delete it by making the change on our member information page, or by contacting us by telephone or postal mail by clicking the Contact link at the bottom of this page. We will respond to your request to access within a reasonable timeframe.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information such as our customer’s name. Customer must consent to such use prior to posting. If you wish to update or delete your testimonial, you can contact us at contact@macktiresllc.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Social Media

Our Web site offers publicly accessible blogs, reviews, ratings and other types of interactive social media. Please be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our social media sites contact us at info@BettsTruckParts.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

In general, we may combine personally identifiable information about you with non-personal and other information including demographic information collected through our dealers, sites, and/or third party sources in order to improve the customer experience including the uses listed above.

Security – How We Undertake to Protect Information

At Mack Tires we leverage technology and sound business practices in an effort to maintain the security of our customer information and we proactively look for ways to improve our processes. Additionally, we undertake internal training and awareness programs in a further effort to help to ensure that our staff remains vigilant in their efforts to protect the information.

Among the technology solutions we use in order to help protect your information is a secure server. All supplied sensitive/credit information and login credentials are transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. Through this methodology, we seek to ensure that information is only accessible by those authorized with special access rights to such systems. Authorized individuals are required to keep the information confidential. Protecting your information is a business priority for us and we work hard to earn your continuing trust.

Regretfully, no form of electronic communication can be guaranteed to be 100% secure so we cannot guarantee its absolute security. Under no circumstances does Mack Tires or its affiliates or subsidiaries accept or assume liability for any damages whatsoever associated with the personally identifiable information.

How We Share Your Personally Identifiable Information Outside Mack Tires, LLC

We share personally identifiable information with third parties only in the ways that are described in this privacy policy.

We may share your personally identifiable information with other members of the Betts Company family of companies and also with companies or persons to provide certain services including credit card processing, shipping, data management, collections processing, promotional services, operations assistance, surveys, contests, sweepstakes and our product reviews, etc. We provide these third party service providers with the information needed for them to perform these services and they are contractually restricted from using the personally identifying information in any manner other than in helping us to provide you with our products and services.